Refund Policy
At Aum Nii, we stand behind the quality of our products and want you to be satisfied with your purchase. This Refund Policy outlines the terms for returns and refunds for both physical and digital products sold through our website, aumniiorganic.com.
1. Physical Products
We accept returns of unopened, unused physical products within 30 days of delivery.
Eligibility for Returns:
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Products must be unopened, sealed, and in their original condition
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Items must be returned within the return window from the date of delivery
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Proof of purchase (order number or receipt) is required
Non-Returnable Items:
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Opened or used items
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Perishable or temperature-sensitive products (e.g., fresh herbs)
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Items marked as final sale
Return Process:
To request a return, please contact us at Support@AumNiiOrganic.com with your order number and reason for return.
Customers are responsible for return shipping costs, unless the item arrived damaged or we made a mistake with your order.
2. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us at Support@AumNiiOrganic.com within 7 days of delivery. Include a photo of the item and packaging, along with your order number. We will gladly send a replacement or issue a full refund for the affected item(s).
3. Digital Products
All sales of digital products (such as eBooks, downloadable guides, or courses) are final and non-refundable, due to the nature of instant access and delivery.
By purchasing a digital product, you acknowledge that:
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Refunds will not be issued once the content has been accessed or downloaded
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You are responsible for ensuring your device and software are compatible with the files provided
If you experience issues accessing your digital content, please contact us and we will assist you promptly.
4. Processing of Refunds
Once your return is received and approved, we will initiate a refund to your original method of payment. Please allow up to 7 business days for the refund to be processed and reflected in your account, depending on your payment provider.
5. Contact Us
If you have any questions about this policy or need assistance with a return, please reach out to us at:
Email: Support@AumNiiOrganic.com